AC Wraps | Terms and Conditions

Introduction

Welcome to AC Wraps. These Terms and Conditions (“Agreement”) govern the relationship between AC Wraps (“we,” “us,” or “our”) and you (“Client” or “you”). By engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding. This Agreement ensures clarity, protects both parties, and applies to all services provided by AC Wraps.

Definitions

To avoid confusion, here are the key terms used in this Agreement:

Services: All vehicle wraps, paint protection film (PPF), ceramic coating, window tinting, commercial wraps, and related offerings provided by AC Wraps.

Client: The individual or business receiving the Services.

Agreement: These Terms and Conditions, along with any specific service contracts, quotes, or invoices issued by AC Wraps.

Services Provided

AC Wraps provides premium vehicle enhancement services, including:

Custom vehicle wraps

Paint protection film (PPF) installation

Ceramic coating applications

Window tinting

Commercial fleet wraps

We reserve the right to:

Refuse service to anyone at our discretion.

Modify or discontinue any service offering without prior notice.

Provide timelines as estimates only, subject to change due to vehicle condition, weather, or other unforeseen circumstances.

Client Responsibilities

To ensure a seamless process, you agree to:

Provide accurate and complete vehicle information (e.g., make, model, year, condition).

Deliver your vehicle clean, free of debris, and in good repair on the scheduled appointment date.

Adhere to appointment schedules and notify us at least 48 hours in advance of any delays or cancellations.

Ensure your vehicle complies with all applicable laws (e.g., window tint regulations).

Accept full responsibility for any fines, penalties, or legal issues arising from non-compliance with local, state, or federal laws.

Failure to meet these responsibilities may result in delays, additional fees, or refusal of service.

Payment Terms

Payment for our services is governed by the following:

Deposits: A non-refundable deposit of 50% of the total cost is required to secure your appointment.

Final Payment: The remaining balance is due upon completion of the Services, prior to vehicle release.

Late Payments: Balances unpaid within 7 days of completion incur a 5% late fee per week until settled.

Cancellations: Cancellations within 48 hours of the scheduled appointment forfeit the deposit. Cancellations after work begins are non-refundable.

Refunds: No refunds are issued for completed services unless covered under our warranty terms.

All payments must be made in U.S. dollars via accepted methods (e.g., cash, credit card).

Warranty and Liability

We stand by our work with the following terms:

Lifetime Warranty: Covers defects in materials and workmanship for the life of the vehicle under original ownership, excluding:

Normal wear and tear (e.g., fading, minor scratches).

Damage from accidents, vandalism, neglect, or improper care.

Unauthorized modifications or repairs by third parties.

Warranty Claims: Must be reported within 30 days of noticing the defect, with the vehicle presented for inspection at our Sacramento location.

Liability Limit: Our liability is capped at the total cost of the service provided. We are not responsible for:

Consequential damages (e.g., loss of use, income, or vehicle value).

Pre-existing vehicle damage or mechanical issues.

Damage occurring after the vehicle leaves our facility.

Intellectual Property

Ownership: AC Wraps retains all rights, title, and interest in designs, logos, and creative works produced by us, unless ownership is explicitly transferred in writing.

Client-Provided Materials: You warrant that you have legal permission to use any trademarks, logos, or designs submitted for use in the Services. You indemnify AC Wraps against any claims arising from unauthorized use.

Portfolio Use: We reserve the right to photograph, and display completed projects in our portfolio or marketing materials, unless you request confidentiality in writing prior to service commencement.

Privacy Policy

We collect personal information (e.g., name, phone number, email, vehicle details) to provide Services and communicate with you. We commit to:

Storing your data securely.

Using it only for business purposes (e.g., scheduling, billing).

Not sharing it with third parties without your consent, except as required by law.

For full details, refer to our Privacy Policy. This aligns with the California Consumer Privacy Act (CCPA).

Dispute Resolution

We aim to resolve issues fairly and efficiently:

Informal Resolution: Contact us directly to address any concerns within 30 days of the issue arising.

Mediation: If unresolved, both parties agree to attempt mediation with a neutral third party in Sacramento, CA.

Arbitration: If mediation fails, disputes will be settled through binding arbitration in Sacramento, CA, under the rules of the American Arbitration Association. Court action is a last resort.

Governing Law

This Agreement is governed by the laws of the State of California. Any legal proceedings must be filed in Sacramento County, California.

1Changes to Terms

We may update these Terms and Conditions at our discretion. Changes will be posted on our website, and your continued use of our Services after updates constitutes acceptance. Check this page periodically for the latest version.

Contact Information

For questions, concerns, or to exercise your rights under this Agreement, reach us at:

Address: 5401 Warehouse Way, Sacramento, CA 95826

Phone: (916) 280-8188

Email: [email protected]